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What You Need to Know Before You Start

Our terms govern everything from how your account is opened to how bKash, Nagad, and Rocket transactions are processed and verified.

Account eligibility depends on local lawDeposits via bKash, Nagad, Rocket coveredBangladesh-specific region conditions applyAccount data handled under our privacy policyContact support for any policy questions
2222bd5 What You Need to Know Before You Start
POLICY CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a specific question about how our terms apply to your account, a payment dispute involving bKash or Nagad, or a data-related request, our support team handles these separately from general account queries. Raise the matter clearly and include your registered wallet number so we can locate your account without delay.

Live Chat Support Open the chat widget from your account dashboard. Describe the policy or legal matter clearly and reference the relevant section — our team escalates to a specialist where needed.
Email for Formal Requests Send written requests — data access, account closure, transaction disputes — to our support email. Include your bKash or Nagad wallet number for faster account matching.
Account Help Centre The help section inside your account covers common policy questions, wallet verification steps, and how to submit a formal complaint if a resolution through chat has not been reached.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Account security and data handling are not afterthoughts here. Every account action — from your first bKash deposit to a Rocket withdrawal request — is logged and tied to your verified account identity. We use SSL encryption across the platform, and your session data is not shared with third-party advertising networks. Cookie settings can be adjusted from your browser, though disabling certain cookies may affect how the mobile lobby loads on your device.

Data Retention Policy

We retain your account and transaction records for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping practice.

Cookie Usage

We use session and functional cookies to keep your account logged in and preferences saved. You can clear cookies at any time from your mobile browser or app settings without losing account data.

Wallet Verification

When you link a bKash, Nagad or Rocket wallet, we verify the registered name matches your account. This step protects against unauthorised access and keeps your withdrawals on track.

Requesting Your Data

You can request a copy of the personal data we hold on your account. Submit the request through live chat or email with your registered wallet number and we will respond within a reasonable timeframe.

Common Legal and Policy Questions Answered

These are the questions we get most often about account terms, data rights and policy conditions. If yours is not here, the live chat team can address it directly.

Access depends on your local law and the eligible regions we support. We do not make that legal determination for you — check your local rules before opening or using an account.

No. Deposits must come from a wallet registered in your own name. Using a third-party bKash, Nagad or Rocket wallet can result in your account being suspended pending a review.

Contact us through live chat or email, include your registered wallet number, and request a data copy. We will locate your account and respond within a reasonable timeframe.

We retain transaction and account records for a defined period after closure, in line with standard financial record-keeping requirements. You can ask for details through our support channels.

Changes are published on this page with an effective date. Continued use of your account after a change is posted means you accept the updated terms. Check this page periodically.

Functional cookies keep your session active and preferences saved on mobile. Clearing them logs you out but does not affect your account data — just re-enter your credentials to continue.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.